SHIPPING & RETURNS

SHIPPING POLICY

ORDERS

  
We fully understand you will be keen to receive your order of pet food / treats promptly.  Our aim is to dispatch your orders as quickly as practically possible.  In almost all cases this will be within 24 hours of placement, excepting weekends and holidays (as our carriers are not operating).   If your order is placed and paid for prior to 12:00pm on a weekday you can generally expect to receive your order in the continental USA the next day (non-RD addresses).  Rural Delivery and off continent  locations can take slightly longer averaging two to four days.

We request that all orders are paid for in full prior to delivery please, either by …

  • PayStation via credit card - details to be entered on our encrypted and secure site. 

  • Internet banking / direct credit - credited to the bank account details displayed in the automated email sent to you upon placement of order. 

Please note, from a timing perspective you order is not deemed to be placed until cleared funds have appeared in our account and/or your credit card transaction has been completed in full.
 
Note: All prices on this website are in USD dollars, and are subject to change without notice.

RETURN & EXCHANGE POLICY

If for any reason you are not 100% satisfied with your purchase, please contact us within 7 days with your recipt. You can return the product to us for a replacement or refund which shall be granted at our discretion. 
 
Once we have been informed we will advise you of a Returns Authority (RA#) number to include on the package being returned and the delivery location of our warehouse to courier it to.
 
Please arrange a courier to deliver the product to our warehouse or representatives address as supplied by us.  If a replacement product is being supplied by return, we will dispatch immediately.
 
If a refund is being granted to be credited to your account we will in these circumstances …
 

  • Direct Credit / Internet Banking – process a direct credited cash refund to your nominated account as supplied by you.

  • Credit Card Transaction – we will process a credit card refund to your card account.

CUSTOMER SERVICE

1-877-535-5530

info@wildtailspet.com

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